This is one of those posts that I will constantly refer back to… ;) In my day job it’s clear to me that we need to automate more and more of the dumb day to day stuff. One of those things is Leavers and Starters on our phone system. We employ Cisco CallManager, much like the rest of the world, and if you have ever spent any time with it, you will know that its VASTLY over-complicated to manage.